Mortgage Broking Support Officer

Support brokers and planners to deliver a seamless, high-quality client experience every time.

Are you someone who thrives on detail, enjoys helping people navigate important life decisions, and takes pride in keeping things running seamlessly behind the scenes?
This is your opportunity to step into a pivotal support role within a growing and client-focused finance business.
Working alongside experienced advisers, you’ll play a key role in guiding clients through their lending journey ensuring every application is accurate, compliant, and progresses smoothly through to settlement.

The Opportunity
Our client, a well-established and highly regarded finance and property advisory business, is seeking a Mortgage Broking Support Officer to join their collaborative team.
This is a hands-on role where you’ll work closely with Mortgage Brokers, Financial Advisers and internal stakeholders to manage clients applications end-to-end.
You’ll be the engine room behind the process, keeping communication flowing, documentation precise, and clients informed every step of the way.

Key Responsibilities

• Prepare, review and submit loan applications with accuracy and attention to compliance
• Manage applications through to settlement, liaising with lenders and key stakeholders
• Maintain consistent communication with clients, providing updates and responding to enquiries
• Ensure all client files and CRM records are complete, accurate and up to date
• Verify financial information including income, liabilities and supporting documentation
• Coordinate with third parties such as real estate agents, solicitors and lenders
• Assist with client onboarding, document signing and general administrative support
• Contribute to team discussions and continuous improvement initiatives

What You Bring

• Experience in a supportive role within a mortgage broking, lending or financial service environment.
• Strong attention to detail and high-level data entry accuracy
• Exceptional customer service and communication skills
• Ability to manage multiple priorities and meet tight deadlines
• A proactive mindset with a willingness to learn and improve processes
• Confidence working with CRM systems and Microsoft Office
• A team-first attitude with the ability to collaborate effectively
• Certificate IV in Finance & Mortgage Broking (desirable but not essential)

Why Partner with Verve

At Verve Partners, we go beyond job matching – we build meaningful career connections. With deep local insight and strong relationships across the region, we work closely with both clients and candidates to create the right fit.
This opportunity is exclusively managed by Verve, giving you direct access to insights, support and guidance throughout your application journey.

Ready to Apply?
If you’re ready to take the next step in your finance career and join a supportive, high-performing team, we’d love to hear from you.
Apply now or reach out to Matt Vass | Verve Partners on matt@vervepartners.com.au, 0447 313 525for a confidential conversation.

We acknowledge and pay our respects to the Traditional Owners of the land on which we work and live. We pay our respects to the First Peoples of this country, their culture and Elders past, present and emerging. We recognise that this land was and always will be Aboriginal and Torres Strait Islander land.