We respect your privacy
- Verve Partners Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we generally collect hold, use, treat and disclose your personal information and your rights in relation to the personal information that we hold.
- “Personal information” is information we hold which is identifiable as being about you as defined by the Privacy Act 1988 (Cth) and for the avoidance of doubt, includes ‘sensitive information’.
Collection of personal information
- Verve Partners Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provide to us directly or give to us in other forms.
- You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
- Additionally, we may also collect any other information you provide while interacting with us.
- The type of personal information collected by us will depend on the nature of our relationship with you and how you engage with us.
- The information we collect from you when you use our website will depend on your use of our website.
- When you visit our website (www.vervepartners.com.au) we may collect certain information such as browser type, operating system, IP provider, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
- Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Verve Partners Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
How we collect your personal information
- Generally, personal information is collected directly from you via information you intentionally submit to us via forms or applications. If you submit sensitive information, it will be stored and held in accordance with the Privacy Act 1988 (Cth).
- Where it is reasonable and practical to do so we will only collect personal information about you from you. You have no obligation to provide any information requested by us. However, if you choose to withhold personal information and sensitive information from us it may prevent us from being able to provide you with the services that you have requested.
- Generally, your personal information will be stored indefinitely or until you request that we delete your personal information. Subject to any applicable laws, we may be prevented from deleting certain personal information.
Use of your personal information
- Verve Partners Pty Ltd may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
- If you provide us with your phone number, email address or any contact details generally, we may contact you.
- Verve Partners Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, SMS, or
- If you are a client or have otherwise expressed interest and provided us with your contact details, we may send emails to you with information about our services. If you do not wish for us to send you such emails, please let us know by contacting our Privacy Officer at the details below.
Disclosure of your personal information
- We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
- We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
- We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Verve Partners Pty Ltd, vervepartners.com.au, its customers or third parties.
- Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia. These may include but are not limited to Australia. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of your personal information and Notifiable Data Breaches
- Verve Partners Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure.
- We take the security of your personal and sensitive information very seriously. However, sometimes a data breach can occur. Under the Act, an Eligible Data Breach is where there is an unauthorised access or disclosure of, personal information, or loss of personal information that has the potential to cause serious harm to the individual that the data pertains to and we have not been able to prevent the likely risk of serious harm with remedial action. If we have reasonable grounds to believe that an Eligible Data Breach has occurred, we will notify you and the Office of the Australian Information Commissioner.
Access to your personal information
- You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at: email@example.com
- We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
- We will endeavour to take reasonable steps to keep information about you accurate and up to date. If at any time you discover that information held about you is incorrect, you may contact us to request a correction and we will update that information.
Transborder Data Flows
- We currently use contracted virtual/cloud personnel based in Cambodia and the Philippines who have access to your information in order to assist us in performing services for you. The ways in which these contractors assist us (and so may have access to your information) include in basic clerical and administrative services only.
- There may be other occasions when personal information is transferred outside of Australia within our network, or such as where we engage a third party to provide services or an element of the services to you. Generally, this will occur in the provision of services to you and the transfer of this information outside of Australia will have been disclosed to, and authorised by, you as part of the terms of our engagement. When transferring personal information outside Australia within our network, we will comply with the requirements of the Act that relate to transborder data flows. Where the international transfer of personal information is to countries whose privacy laws may be considered not to provide the same level of protection as Australia, our commitment to safeguard your privacy will not change and remains subject to existing obligations and this Policy.
- We will use reasonable endeavours to ensure that our server hosts do not have access to, and use the necessary level of protection to safeguard, your personal information and otherwise comply with the APPs. If you do not want your personal information to be transferred to a server in the location listed in the previous paragraph or to any other international locations, you should not provide us with your personal information or use our services.
Anonymity and Complaints about privacy
- You can choose to deal with us anonymously. We will do our best to action any request or complaint that you supply to us anonymously. However, without providing your identity, we may be limited in the action that we can take in relation to your enquiry or complaint.
- If you have any complaints about our privacy practices, please feel free to send in details of your complaints to: Verve Partners Suite 2c, 54 Clyde Street Hamilton North NSW 2292 firstname.lastname@example.org
- We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Verve Partners Pty Ltd will endeavour to adhere to all 13 Australian Privacy Principles as stated below.
APP 1 – Open and transparent management of personal information
APP 2 – Anonymity and pseudonymity
APP 3 – Collection of solicited personal information
APP 4 – Dealing with unsolicited personal information
APP 5 – Notification of the collection of personal information
APP 6 – Use or disclose of personal information
APP 7 – Direct marketing
APP 8 – Cross-border disclosure of personal information
APP 9 – Adoption, use or disclosure of government related identifiers
APP 10 – Quality of personal information
APP 11 – Security of personal information
APP 12 – Access to personal information
APP 13 – Correction of personal information
For further clarification of the Privacy Act 1988 and subsidiary 13 Australian Privacy Principles: please visit https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-quick-reference